FASTag has revolutionised toll payments in India, making travel more convenient and hassle-free. However, with the rise of digital payments, there has also been an increase in fraudulent activities, including wrongful deductions and unauthorised transactions.
To ensure a safe and secure experience with your FASTag online transactions, it is essential to be aware of potential fraud and take preventive measures. This article explores how you can protect yourself from FASTag fraud, with insights into the role of trusted FASTag mobile apps like Bajaj Finserv in ensuring secure transactions.
Common FASTag frauds and scams
Before diving into protective measures, it is important to recognise the common types of FASTag frauds:
- Unauthorised deductions: Users may notice toll deductions even when they have not crossed a toll plaza.
- Duplicate or fake FASTags: Some fraudulent sellers issue fake FASTags that are not linked to the official National Electronic Toll Collection (NETC) system.
- Phishing scams: Fraudsters send fake SMS or emails pretending to be from official FASTag providers, tricking users into sharing personal details.
- Skimming and cloning: Cybercriminals may attempt to copy FASTag information to misuse funds.
- Wrong vehicle tagging: Sometimes, FASTags are incorrectly linked to another vehicle, leading to wrongful charges.
How to safeguard your FASTag account
a) Use a secure FASTag mobile app
Managing your FASTag online through authorised and secure mobile apps, like Bajaj Finserv or Park+, ensures that your transactions are safe. A reliable app provides real-time notifications, transparent statements, and customer support to address any discrepancies.
b) Monitor your FASTag transactions regularly
Always check your FASTag account for any unusual deductions. Most FASTag online platforms allow users to track their transaction history in real-time. If you notice an incorrect deduction, report it immediately to your service provider.
c) Enable SMS and email alerts
Activating transaction alerts for your FASTag account helps you stay updated on all deductions. This ensures you are instantly aware of any unauthorised charges, allowing you to take quick action.
d) Beware of phishing scams
Never share your FASTag account details, OTPs, or personal information with anyone over the phone or via email. Fraudsters often pose as customer service representatives to trick users into providing sensitive data.
e) Use strong authentication methods
Ensure that your FASTag provider supports multi-factor authentication (MFA) for added security. This extra layer of protection can prevent unauthorised access to your account.
Preventing wrongful deductions
a) Ensure FASTag is properly installed
A poorly placed FASTag sticker may lead to incorrect scanning, resulting in multiple or wrongful deductions. Make sure your FASTag is correctly affixed to your windshield, following the instructions provided by the issuing authority.
b) Report double deductions immediately
Sometimes, technical glitches at toll plazas can lead to double deductions. If this happens, report the issue via your FASTag mobile app or helpline. Trusted platforms like Bajaj Finserv offer easy dispute resolution services to help users get refunds promptly.
c) Check for blacklisted toll plazas
Some toll plazas have been flagged for fraudulent transactions. Stay informed by checking updates from your FASTag service provider to avoid such locations.
d) Keep FASTag account sufficiently funded
Ensure your FASTag account has adequate balance to avoid rejection at toll plazas, which can sometimes trigger errors in deductions.
e) Verify Vehicle Details in Your FASTag Account
Regularly check that your FASTag is linked to the correct vehicle registration number to prevent wrongful charges.
Steps to take If you fall victim to FASTag fraud
If you notice an unauthorised or wrongful deduction, follow these steps:
- Check your FASTag statement: Verify the transaction details through your FASTag online account or mobile app.
- Contact customer support: Use your FASTag service provider’s helpline or email support to report the issue.
- Raise a dispute: If the deduction is incorrect, formally raise a complaint through the FASTag mobile app or official website.
- Block your FASTag if necessary: If you suspect fraudulent activity, temporarily block your FASTag to prevent further deductions.
- Report to authorities: If needed, escalate the issue to the National Highway Authority of India (NHAI) or the respective bank handling your FASTag.
- Check your account security: Ensure your login credentials are secure and update your password if necessary to prevent further unauthorised access.
Why choose a trusted FASTag provider
Opting for a reputable and authorised FASTag service provider ensures maximum security and efficiency. Here is what all a reliable FASTag mobile app like Bajaj Finserv offers:
- Real-time transaction tracking to monitor deductions
- Secure payment options to protect against unauthorised access
- Instant recharge facility without hidden charges
- Dedicated customer support for dispute resolution
- Multi-layer security features to prevent fraud
Additional tips for FASTag users
- Regularly update your FASTag app: Keeping your FASTag mobile app up to date ensures you have access to the latest security features and fraud prevention tools.
- Use verified customer service contacts: Always contact your FASTag provider through official customer care numbers or email IDs to avoid falling victim to impersonation scams.
- Avoid sharing your FASTag QR code: Scammers can misuse QR codes linked to your FASTag account, so avoid sharing them in public or on unsecured platforms.
- Stay informed about policy changes: Regulatory bodies and FASTag providers often update policies to improve security. Keeping up with these changes can help you stay ahead of potential fraud risks.
Conclusion
FASTag has made toll payments seamless, but being vigilant is essential to avoid fraud. By using a trusted FASTag mobile app, monitoring transactions, and staying alert to scams, you can ensure a safe and hassle-free travel experience. Stay informed, take proactive security measures, and enjoy the benefits of digital toll payments without worrying about wrongful deductions. With the right precautions, you can make the most of FASTag’s convenience while ensuring your financial security.
